How much is shipping?
Shipping is $7.50 (express) Australia wide – this is flat rate
Delivery times will vary depending on Australia Post, we take no responsibility for lengthy delivery times or delays within the Australia Post system.
Do you ship internationally?
Yes! We currently have flat rate options for the US, UK and New Zealand.
If you live outside these zones please contact us for a quote.
The flat rate option we have covers untracked airmail – if you require tracking on your parcel please contact us for an ammended shipping charge.
It is your responsibility to pay any import taxes or duties that may be incurred when your parcel arrives to your country. We take no responsibility for any charges or delays that may occur.
As we have a very quick moving inventory we cannot offer exchanges,
instead you will be issued a store credit to repurchase the correct item/size once your return is received.
If you need the new item quickly we recommend you repurchase the correct item/size and we will refund you
once the original item is received – please email us first if you wish to do this.
To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached and
you must return your item within 14 days of receipt. (This doesn’t include the time it may take to arrive to us – you just need to have
sent it back within that time frame)
To complete your return, please simply include a note with your order number,
and email address so we can contact you regarding the return with store credit information.
Unless the item is faulty or significantly not as described the buyer is responsible for all shipping costs associated with the return and exchange of an item.
Please allow 3 business days from receipt of your return to process the return and contact you with your store credit details
We only offer refunds if your item is faulty or significantly not as described.
You have 2 weeks from the date of arrival to inform us of any faults/flaws with your items and provide us with the tracking number of your returned goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved the refund will be processed and the funds will be returned to your original method of payment within 3 business days.
If you have not received your refund 10 business days after it has been processed please contact us at firstname.lastname@example.org.
Please monitor your emails if you have returned an item for a refund as we may need information off you to process and complete the refund.
Sale items are not eligible for return or exchange unless not as described or faulty
TO RETURN AN ITEM
To return your product, you should mail your product to:
26 Rennel Close
Mount Sheridan, QLD 4868
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a reason that is no fault of ours (the item is NOT faulty, and is NOT significantly not as described) the cost of the original shipping will be deducted from your refund.
When returning an item we highly recommend you use a tracked service, refunds or exchanges will not be provided on items we do not receive.
You have 3 months from the date of order to contact us regarding an undelivered parcel/parcel that hasn’t been received,
we will follow through with our tracking information and resend or rectify the issue where it is our fault, if the address is incorrect
or has changed or there is any other reason that is deemed to be the customers fault the parcel will only be resent at their expense.
If the 3 month time frame has expired with no contact we will not be able to offer any resolution for an undelivered parcel as we cannot
track or trace a parcel after this time.
If an undelivered parcel is returned to us we will contact the intended customer for re-delivery, if the parcel was undelivered due to fault
of the customer, the customer will need to pay for postage again. In the case that the customer does not wish to repay the postage charge, the
customer will be offered a store credit ONLY in replacement for the undelivered parcel, the store credit will be for the cost of the items purchased
less postage. No refunds are offered in this circumstance