How much is shipping?

We offer flat rate shipping Australia wide for $4.50
We also have an express options for $8.50

Delivery times will vary depending on Australia Post, we take no responsibility for lengthy delivery times or delays within the Australia Post system.

 

Do you ship internationally?

Yes! We currently have flat rate options for the US, UK and New Zealand.
If you live outside these zones please contact us for a quote.

The flat rate option we have covers untracked airmail – if you require tracking on your parcel please contact us for an ammended shipping charge.

It is your responsibility to pay any import taxes or duties that may be incurred when your parcel arrives to your country. We take no responsibility for any charges or delays that may occur.

 Pre-orders

If your order contains a pre-ordered item, nothing within that order will be posted until the pre-ordered item arrives. If you would like the rest of your items posted separately to your pre-ordered item please place two separate orders.
All pre-order items will have a date of arrival listed on their description, please
be aware this is our best guide to when the item arrives however in certain cases there may be some delays – we will update you consistently if any delays do occur and you will have the option to wait or receive a refund.

Exchanges

As we have a very quick moving inventory we cannot offer exchanges,
instead you will be issued a store credit to repurchase the correct item/size once your return is received.
If you need the new item quickly we recommend you repurchase the correct item/size and we will refund you
once the original item is received – please email us first if you wish to do this.

To be eligible for a return, your item must be unused and in the same condition that you received it with all tags attached.
To complete your return, please include your original order receipt (that you
received with the parcel) OR contact us for a returns form OR simply include
a note with your order number, and email address so we can contact you regarding the return with store credit/exchange information.
Unless the item is faulty or significantly not as described the buyer is responsible for all shipping associated with the return and exchange of an item.

Please allow 3 business days from receipt of your return to process the return and contact you with your store credit details

Refunds

We only offer refunds if your item is faulty or significantly not as described.
You have 3 weeks from the date of arrival to inform us of any faults/flaws with your items and provide us with the tracking number of your returned goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved the refund will be processed and the funds will be returned to your original method of payment within 3 business days.
If you have not received your refund 10 business days after it has been processed please contact us at info@candboo.com.au.
Please monitor your emails if you have returned an item for a refund as we may need information off you to process and complete the refund.

Sale Items

Sale items are not eligible for return or exchange.

Exchange/Store Credit

We happily exchange any items for you if upon receiving it doesn’t fit, or simply isn’t what you want anymore. However item needs to be in original condition, unworn with all tags attached and buyer is responsible for all shipping costs associated with returning and/or exchanging an item. We also offer store credits if your not sure what you want to exchange it for at the time.

TO RETURN AN ITEM

To return your product, you should mail your product to:
VMA CAPITAL PTY LTD
PO BOX 1006
Bungalow, QLD 4870

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for a reason that is no fault of ours (the item is NOT faulty, and is NOT significantly not as described) the cost of the original shipping will be deducted from your refund.

When returning an item we highly recommend you use a tracked service, refunds or exchanges will not be provided on items we do not receive.

Undelivered Parcels

You have 3 months from the date of order to contact us regarding an undelivered parcel/parcel that hasn’t been received,
we will follow through with our tracking information and resend or rectify the issue where it is our fault, if the address is incorrect
or has changed or there is any other reason that is deemed to be the customers fault the parcel will only be resent at their expense.

If the 3 month time frame has expired with no contact we will not be able to offer any resolution for an undelivered parcel as we cannot
track or trace a parcel after this time.

If an undelivered parcel is returned to us we will contact the intended customer for re-delivery, if the parcel was undelivered due to fault
of the customer, the customer will need to pay for postage again. In the case that the customer does not wish to repay the postage charge, the
customer will be offered a store credit ONLY in replacement for the undelivered parcel, the store credit will be for the cost of the items purchased
less postage. No refunds are offered in this circumstance.

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